Refund policy

Return & Refund Policy

Last updated: May 18, 2026

We want you to love what you ordered. If something isn't right, we're here to make it easy.

Return Window

We accept returns on eligible items within 30 days of the delivery date. Requests submitted after 30 days will not be accepted.

Eligibility Requirements

To qualify for a return or refund, items must meet all of the following conditions:

  • Unworn and unwashed — items must be in original condition with no signs of use, odor, staining, or alteration
  • Original tags attached — hangtags and product labels must still be attached
  • Original packaging — items should be returned in original packaging where possible
  • Not designated as Final Sale — see "Final Sale Items" section below

We reserve the right to refuse returns that do not meet these conditions. Items received in unacceptable condition will be returned to the customer at their expense.

How to Initiate a Return

  1. Email us at [CONTACT_EMAIL — leave as placeholder] with your order number and the item(s) you wish to return.
  2. We will respond within 2 business days with a Return Authorization (RA) number and return instructions.
  3. Ship your return to the address provided in the return instructions.

Do not send items back without an RA number. Returns without authorization may not be processed.

Return shipping address:

Return Shipping Costs

Customers are responsible for return shipping costs. We do not provide prepaid return labels unless the return is due to our error (wrong item shipped, manufacturing defect, or damaged in transit).

We recommend using a trackable shipping method. Mila is not responsible for returns lost in transit.

Refunds

Once we receive and inspect your return, we will notify you by email. If the return is approved:

  • Refunds are issued to the original payment method within 5–7 business days of approval.
  • You will receive an email confirmation when your refund has been processed.
  • Depending on your bank or card issuer, it may take an additional 3–5 business days for the credit to appear on your statement.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We offer exchanges for a different size or color of the same item, subject to availability.

To request an exchange, follow the same process as a return (email us with your order number). Exchanges ship once we receive and inspect your original item.

If the item you want is out of stock, we will issue a refund instead.

Defective or Incorrect Items

If you received a defective item or we shipped the wrong product, contact us within 7 days of delivery at support@milalosangeles.com with:

  • Your order number
  • A photo of the item showing the defect or discrepancy

We will cover return shipping and send a replacement at no cost to you, or issue a full refund — your choice.

Final Sale Items

Items marked "Final Sale" at the time of purchase are not eligible for returns or exchanges. All sales on Final Sale items are final. This will be clearly indicated on the product page and at checkout.

Mexico Orders — Exchange Only

Due to international shipping logistics, orders shipped to Mexico are eligible for exchanges only — no refunds.

If you are a Mexico-based customer and need to exchange an item:

  • Email us at support@milalosangeles.com with your order number and the item(s) you wish to exchange.
  • You are responsible for shipping the original item back to our US warehouse.
  • Once received and inspected, we will ship the exchange item to you in Mexico. Additional shipping fees may apply.

We are unable to offer refunds to original payment methods for Mexico orders at this time.

Contact

Questions about your return or refund? Email us at mila@losangeles.com and include your order number. We aim to respond within 2 business days.

Mila

milalosangeles.com